- We provide free exchange for one time only.
- Returns & Exchanges can be done within 14 days from the date of delivery only.
- To be eligible for exchange/return, your item must be new, unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all original tags attached.
- We have the right to decline an exchange/return request if the product is used, damaged, soiled, or in any condition other than its original one, and the product will be sent back to the customer.
- In case of any self-inflicted damages to the item after purchase, we will not be held liable. Accordingly exchange/return will be declined.
- Customers will be held liable for shipping costs or any other costs associated with returning the item to us.
- In the rare case of receiving a faulty or defective item, we will be responsible for costs associated with returning the product.
- The exchange procedure can be done only once.
- Items on SALE can’t be returned, it can be exchanged based on the stock availability.
How to exchange/return:
To exchange/return your product, you should contact us at [email protected] or Whats app on 01032982993 with your order number and details and we will process your exchange or refund and inform you with any additional steps required.
Shipping Fees :
Cairo, Giza and Alexandria : Free Shipping
Dakahlia, El Kalioubia, Gharbia, Kafr Alsheikh, Monufia, Sharqia, Damietta, Isamilia, Port Said, Beheira and Suez : 80 LE
Fayoum, Bani Suif, Menya, Assuit and Sohag : 100 LE
Qena, Luxor, Aswan, Red Sea, Matrouh : 110 LE
North Sinai, South Sinai and New Valley : 130 LE
